Findable answers
Organize content so customers and agents can find solutions quickly.
Organize and share information with customers, users and employees. Create a support portal with solutions indexed by search engines so customers can find the answers they need quickly, easily and independently.
One source of truth for the entire operation
Organize content, publish portals, control access and bring reliable answers to every point in the operation.
Organize content so customers and agents can find solutions quickly.
Classify articles, audiences, portals and permissions to keep information reliable.
Use organized content to support chatbots, AI agents and human support.
Publish findable solutions in search engines so customers can resolve questions before opening a ticket.
Produce rich articles, maintain language versions and manage publishing, visibility, URLs and SEO in one workflow.
Bring approved content into every conversation and keep human and automated answers consistent with company knowledge.
From article creation to public search, Tolv brings governance, distribution, security and intelligence into one knowledge base.
Organize information in knowledge bases for internal use or public consultation.
Enrich knowledge base solutions with different types of visual content.
Structure knowledge base content by categories and folders to make navigation easier.
Send links directly from stored solutions in tickets, chats or chatbots to optimize support.
Define who can access specific knowledge base content with login control.
Create custom portals with their own subdomain or URL to improve the customer experience.
Configure SEO resources to help your portals be found in search engines like Google.
Adapt support portals to reflect your company visual identity and preferences.
Integrate the knowledge base with human chat, chatbots and widget, offering assistance to customers looking for information.
Improve portal search with smart features to find solutions more efficiently.
Let customers view and open tickets directly in the portal with personalized login.
Monitor portal audience and conversions with Google Analytics.
Offer a custom domain for the portal and protect communication with SSL.
Create custom links to make access to the portal and specific solutions easier.
Create custom links for categories and folders, making direct access to content easier.
Create custom links for specific solutions, making direct access to content easier.
Create internal bases to train your team or public bases for the market.
Generate titles, summaries and metadata with AI without leaving the editor.
Maintain localized article versions and track pending translations.
Control drafts, publishing, order, highlights and internal content.
Help every reader continue browsing relevant content.
Start with the content your team already has and evolve into connected portals, automation and AI.
Access courses, tracks and practical content to accelerate platform adoption, standardize processes and prepare your operation to use chat, automation, AI, reports and integrations with more confidence.
