Handle website, Official WhatsApp, Telegram and other channels in one operation, with intelligent distribution, complete context and native integration with tickets, CRM, sales, chatbots and AI agents.
One inbox for the channels your customers already use
Tolv organizes intake, distribution, collaboration and follow-up for every conversation, helping agents deliver better service while managers see the entire operation.
Choose how each conversation reaches agents and balance workload without leaving customers waiting.
Agents talk to customers and teammates in the same environment, without depending on parallel tools.
Recognize who is talking and give agents the information they need before their first reply.
Keep service natural on every channel and give agents clear signals about every interaction.
Automate repetitive work and transfer to a person when context, empathy or human judgment matter.
Supervisors monitor demand, capacity and quality while conversations are happening.
Queues, messages, identification, source, history and related modules stay accessible on one screen. Less context switching, faster work and better replies.
Build callers that match every page of your website. Vary size, color, shape, icon and text to invite each visitor to start the right conversation.
Start with one of the ready-made palettes or customize every part of the experience. The card deck shows how the header, messages, avatars, icons and footer follow the selected colors.
The conversation keeps every item in the same history and places reply tools within the agent’s reach, whether on WhatsApp or through the website widget.
Send and receive text, audio, files and emojis through WhatsApp or directly through the website widget.
Agents open the picker, browse categories and add an emoji without interrupting the conversation.
Shared templates help teams answer consistently and spend less time on repetitive messages.
Turn browsing behavior into automatic actions. Combine events, conditions and rule groups to start relevant interactions without manual outreach.
Chat does not end with a reply. It powers support, relationships, sales, automation and intelligent journeys within Tolv.
Turn a conversation into a ticket and continue cases that need follow-up.
View and update people, organizations and relationship history.
Create leads and opportunities when a conversation reveals buying intent.
Use automation to add identified contacts to the right lists and journeys.
Activate specialized agents and pass context when a person needs to take over.
Identify, qualify and route customers before human service.
Capabilities designed for agents, managers and customers who expect a simple experience on the other side.
Centralize channels, give your team context and connect service, support and sales in an operation ready to grow.
