Every channel comes in
WhatsApp, website, social media, email, API and other touchpoints enter the same operation.
One platform. The entire customer journey.
Support, sell and solve in a truly connected operation.
Tolv brings together conversations, AI agents, automation, tickets, CRM and data so your team can work with context and deliver better experiences across every channel.
Simple implementation
Modules that grow with you
Omnichannel operation
Intelligence in actionAI, automation and people
Connected journeyFrom support to results
+20Minteractions processed
24/7automation and support
Centralizeddata
360°operation visibility
Tolv ecosystem
The right solutions for every stage of the journey.
Start with your most urgent challenge and connect new modules as your operation evolves. Everything shares channels, context and data.
Customer service
Human agent chat
Real-time support with text, emojis, files, audio, queues, departments and centralized history.
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Artificial intelligence
AI agents
Trainable AI agents to answer questions, support requests and qualify opportunities across different channels.
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Automation
Intelligent chatbots
Conversational flows to automate triage, answers, integrations and team handoffs.
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Support
Tickets, helpdesk & automation
Organize requests and emails into tickets with automation, priorities, history and deadline control.
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Projects
Project Management
Planning, execution, insights and client collaboration in one connected flow.
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Sales
Sales pipeline & CRM
Management of opportunities, sales pipelines, leads, negotiations, contacts and companies.
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Self-service
Knowledge base
Organize content, processes and answers to support customers, human agents and automation.
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Experience
Customer portal
Offer a custom portal for customers to access information, tutorials, FAQs and support tickets.
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Management
Dashboards & Reports
Monitor your operation in real time with dashboards, reports and support and sales indicators.
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Engagement
Email Marketing
Create campaigns, automations and transactional emails with responsive templates and complete reports.
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Conversion
Landing Pages
Create responsive pages to capture Leads, promote products and share resources.
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Transparency
Status Page
A Status Page integrated with the Customer Portal to communicate availability, incidents and maintenance transparently.
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One operation, end to end
From the first message to measurable results.
Every interaction arrives with its source and context, moves through smart rules and feeds a complete view of the relationship.
Tolv understands and routes
Queues, chatbots, AI agents and automation detect intent and trigger the next step.
People act with context
Service, support and sales access history, customer data and connected resources.
Management sees and improves
Dashboards, SLAs, reports and signals turn operations into practical decisions.
AI trained for your businessAnswers, performs actions and hands off with context.
Automation without losing the human touchBots, rules and your team share the same journey.
One continuous historyFewer isolated tools and no lost conversations.
More than an inbox
Technology that becomes efficiency, revenue and trust.
The platform connects every team that talks to customers and removes the gaps between serving, solving, following up and selling.
Faster replies and queues under control
More conversions from conversations
Traceable SLAs, tickets and requests
Decisions driven by real data
Ready to connect your operation?
Build an experience your customers notice — and your team can operate.
See Tolv in action and discover the ideal combination of solutions for your current needs.