Trainable AI
Configure behavior, tone of voice and knowledge sources for answers aligned with the company.
Create AI agents to serve customers across different channels, with personalized answers, your own communication style and integration with your company products, services and content.
Next action: collect details and open a request
Everything you need to bring AI into your operation
Agents work with approved knowledge, carry out service steps, and keep people in control whenever a case requires human analysis.
Configure behavior, tone of voice and knowledge sources for answers aligned with the company.
Agents can guide requests, qualify demand and trigger integrated flows.
Track interactions in real time through dashboards, checking resolved, transferred and total conversations by period and ratings to promote continuous improvement.
Add texts, questions and answers, documents, website content, products and rules to guide consistent answers.
Define the agent’s personality, what it should identify, which tools it can run, how it communicates by text or voice, and when it hands the interaction to a person.
Recognizes the reason for contact, collects structured data, and triggers the appropriate tool.
Queries APIs, creates tickets, and sends emails using data collected during the conversation.
Transcribes incoming audio and replies in text, voice, or the same format used by the customer.
Applies context-based rules and routes to a person, queue, department, or another agent.
Train your agent once and put the same intelligence to work on WhatsApp, Instagram, Telegram, Messenger, your website widget, and other channels connected to Tolv.
A simple journey that turns approved knowledge into fast, integrated, measurable service.
Configure specialized agents for each step of the customer journey. The same AI layer can support service, sales and billing with rules, tone of voice, knowledge and actions specific to each goal.
Reduce queues and answer customers consistently, keeping human support available for sensitive cases.
Identifica quando transferir para um agente humano.Speed up the first sales contact and help customers move from question to purchase decision.
Qualifies leads and identifies purchase intent.Automate reminders and financial guidance with clear, polite communication integrated with customer history.
Records interactions and updates conversation context.Choose the most suitable technology for each agent, use case and operational strategy. Tolv connects your support flows to different AI providers to combine performance, cost, privacy and response quality.
From the first answer to supervision, control knowledge, behavior, actions, security, and results.
Feed your AI agent with short texts, questions and answers, documents, websites, solution portals and product categories.
Define the agent style by choosing formal, informal or relaxed communication, answer tone and custom behavior.
Let the agent automatically transfer conversations to human agents or specific departments, following defined rules and ensuring continuous, appropriate support.
AI agents identify the intent behind user messages, enabling more precise and relevant answers and improving support efficiency.
Configure automatic actions based on inactivity, detected intents or message limits, such as sending reminders, closing conversations or triggering APIs, emails and tickets.
Define data to collect from users and integrate the agent with external systems via API or XML, enabling process automation, updates and smart interactions with your products or services.
Monitor AI agent performance through complete real-time dashboards and detailed reports, enabling deeper analysis of interactions and results.
Track interactions in real time through dashboards, checking resolved, transferred and total conversations by period and ratings to promote continuous improvement.
Security and privacy features help protect sensitive customer and operational information.
Connect messaging, social media, email, widget, and voice so the agent can work wherever your customers already are.
Channels, conversations, and context brought together so the AI agent and your team can work as one operation.
Telegram
Messenger
Site Widget
API RESTful
VoIP
Create an agent with your company’s knowledge, connect it to your channels, and keep your team in control of important conversations.
Access courses, tracks and practical content to accelerate platform adoption, standardize processes and prepare your operation to use chat, automation, AI, reports and integrations with more confidence.
