Centralized access
Customers access help, tickets, history and information in the company’s own portal.
Create custom help centers for your customers, with self-service, solution search, login, ticket creation and tracking.
A true customer service hub
The Customer Portal reduces reliance on manual contact for simple inquiries and organizes requests in an official channel.
Customers access help, tickets, history and information in the company’s own portal.
Combine portal, articles and search to reduce repeated questions and speed up answers.
Customize colors, domain, visual identity and access rules according to the operation.
Customers can open, check, track and reply to requests in their own environment, with more autonomy and less dependence on manual contact.
Turn articles, tutorials and FAQs into a searchable, categorized knowledge base prepared to generate organic traffic and reduce repetitive questions.
Publish service availability, communicate incidents and maintenance, and connect monitors to show the last 30 days of history.
Create a support center with colors, images, logo, secure domain and custom rules that reflect your relationship model.
Bring forms, email, WhatsApp, opening hours and chat together on a page that matches your company identity.
Connect Project Management to the Customer Portal to provide a secure, contextual view of progress. Each authorized contact follows deliveries and takes part in decisions without accessing the team’s internal operation.
From visual identity to content governance, every feature works together to give customers autonomy without losing security and control.
Clientes podem abrir tickets diretamente pelo portal e acompanhar o status em tempo real, reduzindo a necessidade de contatos via chat ou telefone.
Offer customers personalized access to view history, tickets and specific information securely and in an organized way.
Organize documentation, FAQs and support articles in a single portal, making customer self-service and access to important information easier.
Publish articles, tutorials and step-by-step guides so customers find quick answers, increasing support efficiency.
Let customers find solutions quickly with smart search, automatic suggestions and integrated spell correction.
Keep your brand identity with custom domains or subdomains and SSL/HTTPS certificates for security and trust.
Inclua o chat diretamente no portal, permitindo que os visitantes iniciem conversas sem sair da central de ajuda.
Align portal colors, logos, images and elements with your company visual identity, creating a professional and consistent experience.
Have full control over the portal layout and style, adjusting every detail to meet your company needs.
Keep exclusive content for your team, such as procedures and internal policies, ensuring confidential information stays protected.
Add links to external tools or content, making it easier to access additional resources and keeping customers engaged.
Keep customers and the team informed about ticket updates, new articles and other important activities with automated notifications.
Control who can see specific articles or categories, ensuring sensitive information is accessed only by authorized users.
Set a primary language, publish translations and keep localized URLs in Portuguese, English, Spanish, German and French.
Use titles, descriptions, friendly URLs, canonical, hreflang, sitemap, robots and structured data to improve Google discovery.
Show service health, monitoring history, incidents, maintenance and updates on a dedicated page.
Let customers prioritize important requests and organize the order in which they want them handled.
Centralize phone, email, WhatsApp, opening hours and a contact form protected by CAPTCHA.
Bring knowledge, tickets, chat, Status Page and contact channels together in a secure, searchable experience fully aligned with your brand.
Access courses, tracks and practical content to accelerate platform adoption, standardize processes and prepare your operation to use chat, automation, AI, reports and integrations with more confidence.
