One customer identity
Recognize customers and access their data without restarting the conversation whenever they switch channels.
Omnichannel integrations
Every channel. One operation.
Centralize conversations, context, and history, no matter where the customer started.
WhatsApp, Telegram, website widget, email, social media, and company systems work through the same Tolv operation — with people, chatbots, and AI agents side by side.
One inbox
Context preserved
Omnichannel management
One shared inbox
Rule-based routing
Continuous history
Metrics by channel
Connected operation
Fewer disconnected channels. More control over every interaction.
Customers choose the channel. Tolv keeps service, data, and teams working together, without information silos.
WhatsApp
Telegram
E-mail
API
Omnichannel hub
one connected operation
Queues and routing
Route each contact by department, availability, priority, and the rules of your operation.
People, bots, and AI
Automate the first interaction and hand off to people with the full context preserved.
Data ready for action
Turn conversations into tickets, records, events, reports, and actions in company systems.
Features that connect your operation
True omnichannel, from first contact to outcome.
Go beyond receiving messages: organize, route, automate, and follow the entire journey on one platform.
Conversations in one place
Bring digital channels, website, email and API into a centralized operation to reduce context loss.
Connected to the Tolv hubSmart routing
Route conversations to queues, agents, departments or automation according to business rules.
Connected to the Tolv hubUnified customer and context
See identification data, source channel, department, tags, and important information right beside the conversation.
Connected to the Tolv hubComplete history
Keep records, transcripts and reports to audit conversations and improve relationship management.
Connected to the Tolv hubCross-channel automation
Use events, chatbots, AI agents, and webhooks to trigger actions without relying on manual tasks.
Connected to the Tolv hubManagement and metrics
Compare volume, timing, queues, and performance with a complete view of the operation.
Connected to the Tolv hub
One journey, no context gaps
From the customer’s preferred channel to resolution.
Every new message enters the same operation, receives context, and is routed to the most appropriate resource.
Service can start with automation, move through AI, and reach a person without losing history.
Explore human chatEntry
Customer reaches out through their preferred channel
Context
Tolv identifies origin, history and context
Orchestration
The interaction goes to an agent, bot, AI or ticket
Outcome
Data remains available for management and reports
Tolv ecosystem
Integrate the channels your customers already use
Choose inbound channels, connect them with your teams and keep a consistent view of every conversation.
Integrated channel
WhatsApp
Support customers on Official WhatsApp with history, routing, transfers and rich messages in a single interface.
Available Integrated channel TelegramReceive Telegram messages in a centralized operation with queues, agents and complete history.
Available Integrated channel Site WidgetInstall the widget on your website to talk to visitors at the decision moment, without requiring an app or login.
Available Integrated channel EmailTurn received emails into tickets with filters, priorities, SLAs and routing to the right team.
Available Integrated channel API RESTfulUse RESTful API, JavaScript SDK and webhooks to connect Tolv to your company systems.
Available Integrated channel VoIPIntegrate IP telephony for calls, extensions, queues and support menus according to availability.
Check availability Integrated channel MessengerReceive Messenger conversations in Tolv and keep centralized control over support and history.
Check availability Integrated channel InstagramBring Instagram conversations into the same support operation, with agents, queues and records.
Check availability Integrated channel Twitter/XManage the Twitter/X inbox inside the Tolv operation, according to channel rules and availability.
Check availability
Connect your systems too
API and webhooks that connect Tolv to your business.
Query data, create tickets, receive events, and connect Tolv flows to your CRM, ERP, ecommerce, or internal applications.
API REST
Webhooks
SDK JavaScript
Explore the API
Start with the channels your company already uses
Start a free trial
Centralize today. Scale without losing context tomorrow.
Connect customers, teams, automation, and data in a single omnichannel operation.