Connect tickets, chats, AI agents, channels and teams in live dashboards. Find opportunities, track progress and act with confidence.
One connected view of your entire operation
Tolv organizes every interaction into clear indicators so you can understand the present, compare progress and plan next steps.
See queues, volumes, SLAs and productivity in real time and act before a deviation becomes a problem.
Compare channels, departments, human and AI agents, periods and contact reasons without losing context.
Build dashboards by goal, filter information and share the right view with each area.
Explore real Tolv screens and enlarge each image to see the available indicators, charts and reports.
Complete reports to investigate operations end to end, with a professional visual view ready to guide action.
Track productivity, time, resolution and satisfaction to recognize progress and act where there is room to improve.
View volume and efficiency by channel to allocate your team, find peaks and plan capacity.
Measure autonomous resolution, transfers, volume, consumption and time saved to safely improve your AI agents.
From executive view to operational investigation, configure the ideal reading for every person and moment.
Combine metrics, charts and tables in dashboards aligned with each area goals.
Investigate periods, channels, agents, queues, departments, status and sources with precision.
Define who can access each dashboard and protect data privacy by profile.
Send data to CSV, Excel, APIs, BI tools and internal management routines.
Organize recurring reviews and keep leadership aligned around the indicators.
Use lines, bars, comparisons, distributions, rankings and indicators to tell the data story.
Connect data, teams and channels in dashboards that show where you are and where you can grow.
Access courses, tracks and practical content to accelerate platform adoption, standardize processes and prepare your operation to use chat, automation, AI, reports and integrations with more confidence.
