Payment methods

1. Commercial availability

Tolv platforms are sold exclusively to private companies and individuals in Brazil or countries with which Brazil maintains commercial relations, subject to applicable tax, technical and legal conditions.

We do not serve public administration, government agencies, public companies, mixed-capital companies or organizations subject to public bidding. Tolv does not participate in bidding processes.

2. Accepted methods

Payment for activation, plans, monthly fees and services can currently be made by bank slip or PIX, according to availability and applicable commercial terms. Credit card and TED payments are temporarily unavailable.

• Bank slip: upfront payment, issued upon request or by the billing area when available.
• PIX: available by QR Code or copy-and-paste code linked to the bank slip or issued charge.

3. Financial portal

Invoices, bank slips, PIX codes and tax invoices can be consulted in the Tolv financial portal:https://billing.tolv.io

If you cannot find your charge, contact financeiro@tolv.io or use chat.

4. Bank slip

Tolv bank slips are issued by Banco Inter. Payment can be made at a bank, agency, lottery store, banking correspondent or internet banking, according to banking system rules.

Tolv does not send bank slips by mail and has no representatives, franchises or intermediaries authorized to issue charges on its behalf.

5. PIX

Our Banco Inter bank slips may also contain a PIX QR Code or copy-and-paste code. If you pay using a different key or code from the one shown in your charge, send the receipt to financeiro@tolv.io for verification.

Before paying any suspicious charge, confirm the data with Tolv support.

6. Official billing data

All charges and tax invoices are issued in the name of TOLV12 TECNOLOGIA LTDA, CNPJ 10.975.022/0001-20. Our business address is Av. Carlos Gomes, 111/1101-05-A, CEP 90480-003, Porto Alegre - RS.

Since April 2025, Tolv has not issued charges through Banco Bradesco. If in doubt, do not make payment before confirming with our team.

7. Account activation

Bank slip payments depend on banking settlement, usually confirmed on the next business day after payment. PIX payments may be confirmed faster, according to bank processing and charge reconciliation.

Bank slips unpaid up to 3 business days after issuance may be automatically canceled.

8. Monthly fees and due date

After activation, monthly fees are charged according to the contracted cycle. The due date may occur on the 5th, 10th, 15th, 20th or 25th, according to automatic definition or adjustment requested through support.

For bank slip charges, issuance usually occurs a few days before the due date and delivery is made by email or through the financial portal.

Financial communications, charges, due date notices, suspension, plan change, price adjustments, cancellation or pending notices may be sent by email, chat, financial portal, platform panel or other channels registered by the customer.

9. Cancellation

A customer that does not wish to renew or continue the subscription must request cancellation at financeiro@tolv.io or through another electronic method made available by Tolv.

The request takes effect on the date its receipt can be evidenced. Tolv will send a protocol or confirmation through the financial channel; that confirmation documents the request but does not postpone its effective date.

Lack of use, access or activity does not automatically cancel the subscription and does not replace a formal request.

Where consumer law applies, mandatory withdrawal rights and refunds will be honored. Outside those circumstances, periods already started, activations, services performed, consumption and excess use are nonrefundable unless a different offer or written condition applies.

Before closure, the customer is responsible for exporting or preserving the data it wishes to retain. No new period will be charged after the effective cancellation date, except for overdue amounts, the current period and usage incurred before closure.

10. Non-payment

The account may be suspended 3 days after the monthly fee due date.

Regularization may require updating payment data, settling the pending charge and confirmation by the financial system.

Suspension for non-payment may limit access to features, data, channels, integrations, support and platform use until regularization.

11. Tax invoices

The electronic tax invoice is issued after payment confirmation. If your company needs a tax invoice, contract or documentation beforehand, contact financial support before payment.

12. Methods not accepted

We do not accept bank deposit, TED, credit card, debit card, separate transfer, PagSeguro, PayPal or other methods not indicated on this page.

13. Price and condition changes

Prices, plans, limits, features and cycles may change with reasonable advance notice and without affecting a period already paid. A material change will be notified before taking effect and will permit cancellation without a future-period charge, subject to specific conditions already contracted.

Promotional conditions, discounts, campaigns, benefits or commercial exceptions may have their own term, scope, eligibility and rules.

14. Financial contact

If you have questions, contact us at financeiro@tolv.io or by chat, Monday to Friday, from 9:00 to 12:00 and from 13:30 to 18:00.