Centralized intake
Turn contacts from multiple channels into traceable tickets without losing context.
- Email, portal, chat, chatbot, AI and API
- Manual creation with attachments and fields
- Complete requester history
Centralize requests, organize priorities, meet SLAs and automate repetitive work in a helpdesk connected to your entire operation.
One operation, from intake to resolution
From request intake to performance analysis, Tolv brings service, organization, collaboration and management into one workflow.
Turn contacts from multiple channels into traceable tickets without losing context.
Distribute work and keep every stage clear for agents and managers.
Set realistic deadlines and track risk before the customer experience is affected.
Create rules that eliminate repetitive tasks and keep processes consistent.
Give customers autonomy without distancing them from the team when help is needed.
Organize the queue for each role and turn history into better decisions.
Choose which columns to display, their order and how tickets are sorted. Combine views with saved filters for each team, customer or process.
Replies, internal notes, attachments, owners and properties live alongside CRM context, chats and tasks connected to the ticket.
Build rules from ticket events, apply precise conditions and combine actions to keep work moving even outside business hours.
Factor working hours, holidays, priorities and request types into first-response and resolution deadlines.
Create a customized environment where every customer can find help, track requests and talk to your team. With a custom domain, protected access and content prepared for Google indexing, the portal turns service into a continuous experience.
Features that work together to give teams speed, customers continuity and managers control.
Start with the structure your team needs today and evolve processes, automation and indicators in the same place.