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Tickets, helpdesk & automation

Organize support requests and emails into tickets, with automation, deadline control, priorities and history.

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Channels, team and data in one operation.
Features combined according to the company process.
Implementation guided by support, sales and service.
Visual demo

Veja como tickets ajudam a controlar prazos e demandas.

Before the details, see how requests come in, gain priority, history and tracking so the team can resolve them with more predictability.

Organized requests
Prazos e SLA
Complete history

Management, security and integration

Securely in the cloud
Your data is stored in a secure environment with SSL-encrypted access.
Custom messages
Create standardized rich messages with attachments and company-logo signatures for the whole team.
Multiple channels and portals
Organize your support agents into different departments so demand can be routed.
Complete reports
Track operational data with real-time updated reports and identify improvement opportunities.

Demandas centralizadas

Turn emails, chats and requests into tickets organized by channel, priority and owner.

Prazos sob controle

Use SLAs, prioridades e alertas para evitar atrasos e dar previsibilidade ao cliente.

Rotinas automatizadas

Automate notifications, distribution, status changes and rules to reduce repetitive work.

Helpdesk operacional

Organize support to solve more with less noise.

Tickets connect support, history, owners and deadlines in a single work routine.

Your team gains clarity on what is pending, what is late and where improvement opportunities exist.

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Entrada Receba demandas por e-mail, chat, chatbot ou portal do cliente.
Prioritization Classify tickets by urgency, SLA, request type and customer.
Acompanhamento Monitor owners, deadlines, comments and history for each ticket.
Melhoria Use reports to identify bottlenecks and adjust processes.

Integrações rápidas com os serviços de e-mail mais utilizados

Connect inboxes to helpdesk and turn messages into organized, traceable tickets ready for automation.

E-mail conectado Entrada automática, histórico e respostas centralizadas.

Google Workspace

Receive and reply to tickets from your operation Google accounts.

Outlook 365

Integrate Microsoft 365 mailboxes to centralize requests in helpdesk.

IMAP

Connect compatible providers through IMAP and keep the flow organized.

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Controlled operation

Priority, deadline and productivity at every support stage.

Organize tickets with SLAs, automation, history and visibility to give customers predictability and teams focus.

Gerenciamento de SLA na Tolv
SLA controle de prazos
Prazos e prioridade

Gerenciamento de SLA na Tolv

Set clear deadlines by urgency, importance and demand type to keep support predictable and avoid delays.

Prioritize requests by urgency, customer, department or type.
Track indicators in real time to act before delays.
Use automatic alerts to prevent SLA breaches.
Para todas as empresas
Multiuso by team or operation
Flexibilidade operacional

Para todas as empresas

Companies of different sizes and industries can adapt the helpdesk to organize demand, integrate teams and keep reliable history.

Serve support, internal operations, customer success and sales.
Organize demands by departments, priorities and owners.
Centralize history to keep continuity even when agents change.
Mais produtividade e qualidade no atendimento
+Efficiency menos trabalho manual
Automation and improvement

Mais produtividade e qualidade no atendimento

Reduce repetitive tasks and maintain support standards with automation, access control, history and reports.

Automate status changes, reminders, distribution and closing.
Control permissions to protect data and critical activities.
Use data and history to improve processes and quality.

Notificações Automáticas​​​

Customers and agents are notified on every ticket update, keeping everyone informed about progress and avoiding loss of important information.

Pesquisa de Satisfação​​​

After support is completed, customers can share their impressions through a custom satisfaction survey and NPS, generating inputs for continuous improvement.

Relatórios Gerenciais​​​

Detailed reports, charts and custom dashboards reveal data about your operation, providing a complete view to improve support quality.

Explore the main features

Abertura e acompanhamento de tickets por e-mail, chat ou chatbot

Track ticket creation and status from different communication channels.

Abertura e acompanhamento de tickets pelo portal

Offer customers a platform where they can open and track their tickets directly.

Ticket segmentation by channel, department and request type

Organize tickets by source channel, request type and other criteria.

Adding attachments, images and ready replies

Make it easier to add attachments and images to enrich ticket replies.

Custom default signatures for all agents

Define standardized signatures for all ticket replies, ensuring consistency.

Ticket integration with agile project management

Integre os tickets com sistemas de gerenciamento de projetos para otimizar o fluxo de trabalho.

Dependent and related tickets

Relacione tickets entre si para um melhor acompanhamento de problemas interconectados.

Deadline control and SLA notifications

Manage support deadlines and notify owners to ensure SLAs are met.

Organized ticket listing by priorities and pending items

Organize tickets by priority to ensure the most urgent issues are resolved first.

Automatic ticket distribution among agents

Distribua tickets automaticamente entre os agentes para otimizar a carga de trabalho.

Ticket transfer between agents and departments

Let tickets be easily transferred between agents and departments for greater efficiency.

Creating custom and segmented filters

Create custom filters to manage tickets more efficiently.

Integration with email providers

Integrate the ticket system with email to make communication and updates easier.

Customization of email notifications to customers

Send custom notifications to customers about the status of their tickets.

Advanced automation for ticket events

Configure automation to open, update or close tickets automatically based on events.

Satisfaction survey integrated with the ticketing process

Coleta de feedback dos clientes ao final do atendimento com base em seus tickets.

Complete reports and dashboards

Access complete reports and dashboards to analyze performance and solve recurring problems.

Complete API for ticket integration

Integre o sistema de tickets com outras ferramentas e plataformas via API.

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Tolv Learning

Training for your team to use Tolv with more autonomy.

Access courses, tracks and practical content to accelerate platform adoption, standardize processes and prepare your operation to use chat, automation, AI, reports and integrations with more confidence.

Role-based tracks Content for support, service, sales, management and administrators.
Practical lessons Examples applied to daily operations and the main Tolv features.
Faster adoption A trained team that reduces internal questions and extracts more value from the platform.
View training Talk to an expert
Tolv Learning training portal
Continuous enablement Content available to evolve the team at the pace of the operation.