In a online store, human chat brings the team closer to the buyer when a fast, contextual answer matters. Tolv centralizes conversations from multiple channels, keeps history, routes by department and adds speed to handle needs such as purchase questions, orders, exchanges, deliveries, payments and post-sale support without losing control of the experience.
For a online store, chatbots keep service available outside team hours and reduce effort on recurring questions. With conversational flows, connected channels and transfer to human service when needed, Tolv supports triage for needs such as purchase questions, orders, exchanges, deliveries, payments and post-sale support with more predictability.
In a online store, CRM and sales pipeline turn contacts into trackable opportunities from first interest to conversion. Tolv organizes leads, stages, owners, history and follow-ups so the team can handle needs such as purchase questions, orders, exchanges, deliveries, payments and post-sale support with clearer sales management and less lost context.
The knowledge base supports more consistent answers in a online store by gathering information the team needs to consult and share. In Tolv, content about topics such as purchase questions, orders, exchanges, deliveries, payments and post-sale support can support agents, customers, portals and automations, reducing rework and improving service quality.
Tickets, helpdesk and automations help a online store turn scattered requests into trackable work with owners, priorities and deadlines. Tolv organizes needs such as purchase questions, orders, exchanges, deliveries, payments and post-sale support, preserves interaction history and enables SLA, notification and service indicator tracking.
The customer portal creates a dedicated space where the buyer can consult information, track requests and find support channels for the online store. With customization, knowledge base and tickets, Tolv strengthens self-service without taking control away from the team.
Self-service and FAQ help solve recurring questions directly on the website or digital channels of the online store. Tolv can reuse knowledge base content in widgets and flows, making it easier to answer topics such as purchase questions, orders, exchanges, deliveries, payments and post-sale support and freeing the team for more consultative demands.
Dashboards and reports give management visibility for the online store, connecting service, ticket, survey and pipeline data. With Tolv, leaders track volume, productivity, bottlenecks and satisfaction to improve decisions about purchase questions, orders, exchanges, deliveries, payments and post-sale support.
Talk to specialists to understand how to apply Tolv to your process, which modules to prioritize and how to connect channels, team and data.
