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Knowledge base

Organize and share information with customers, users and employees. Create a support portal with solutions indexed by search engines so customers can find the answers they need quickly, easily and independently.

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Channels, team and data in one operation.
Features combined according to the company process.
Implementation guided by support, sales and service.
Visual demo

Veja como organizar conhecimento para clientes e equipe.

The video shows how structured content reduces repeated questions and makes important answers easier to find.

Artigos organizados
Faster search
Protected content

Information, security and organization

Securely in the cloud
Your data is stored in a secure environment with SSL-encrypted access.
Widget integration
Integrate the chat widget and other communication channels into the portal
Multiple portals
Create different portals for specific audiences or services, with authenticated or public access.
Complete reports
Integrated with Google Analytics, making metric management easier and better.

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Findable answers

Organize content so customers and agents can find solutions quickly.

Conhecimento estruturado

Classify articles, audiences, portals and permissions to keep information reliable.

Base para IA e bots

Use organized content to support chatbots, AI agents and human support.

Self-service with governance

Turn internal knowledge into useful answers for customers and the team.

A well-organized base reduces repetitive questions, speeds up agents and improves answer consistency.

With portals, permissions and support integration, content stops being scattered and becomes part of the operational flow.

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Customers Offer public articles to reduce support effort.
Agents Disponibilize respostas e procedimentos na tela de atendimento.
Portais Create different bases for products, brands or specific audiences.
IA Feed agents and automation with company-validated content.
Operational knowledge

Create a useful base for customers, agents, bots and internal teams.

Organize content, publish portals, control access and bring reliable answers to every point in the operation.

Organized, protected and available knowledge
1 fonte for reliable answers
Governance

Organized, protected and available knowledge

Centralize important business information and make content available to customers, users, employees and support agents.

Content organized by purpose and audience.
Public or restricted access as needed.
Base pronta para apoiar atendimento humano, chatbots e IA.
Portal indexado para reduzir demandas repetitivas
SEO findable content
Autoatendimento

Portal indexado para reduzir demandas repetitivas

Publish findable solutions in search engines so customers can resolve questions before opening a ticket.

Public articles for frequently asked questions.
Content with text, images, videos and useful links.
Less effort on recurring questions in human channels.
Custom portals for each audience
Multiportal by audience or service
Experience

Custom portals for each audience

Create portals by product, brand, operation or audience, with categories, folders, visibility and authenticated access when needed.

Title, description and organization for each portal.
Public portal or restricted by login and password.
Clear structure for navigation by categories and folders.
Turn the portal into a useful channel for customers
24/7 available content
Canal digital

Turn the portal into a useful channel for customers

Configure search, sharing, login and trust elements so the portal works as an extension of support.

Search and navigation to find answers quickly.
Login and registration for personalized experiences.
Solution sharing in tickets, chats and bots.
Portal aligned with your business identity
Branding visual consistente
Marca

Portal aligned with your business identity

Adjust texts, colors, contacts, hours, logo and icons so the portal uses the same language as your company.

Colors and texts aligned with the visual identity.
Configurable favicon, logo and contact information.
Messages and buttons adapted to the portal audience.
Custom domain, links and navigation
URL personalizada
Publishing

Custom domain, links and navigation

Use a custom domain, custom URLs and navigation links to deliver a more professional experience that is easier to share.

Default subdomain or custom domain via CNAME.
Custom links for menus, categories and solutions.
Navigation aligned to your support structure.
Advanced customization with CSS and HTML
CSS/HTML for advanced adjustments
Controle visual

Advanced customization with CSS and HTML

Fine-tune the experience with CSS and insert HTML in portal areas to adapt banners, scripts and additional features.

Control fonts, colors, spacing and visual elements.
HTML in header, body and footer for specific resources.
More freedom to adapt navigation to your audience.
Answers available in the support screen
+Fast resposta com contexto
Produtividade do agente

Answers available in the support screen

Bring the knowledge base into human support routines to speed up answers and keep support consistent.

Articles searchable during human chat.
Standardized answers to reduce operational variation.
Validated content to support agents, bots and AI.
Connected self-service Ready to turn knowledge into fast, consistent answers?
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Explore the main features

Creating multiple internal or public knowledge bases

Organize information in knowledge bases for internal use or public consultation.

Creating solutions with text, images and videos

Enrich knowledge base solutions with different types of visual content.

Content organization by portals, categories and folders

Structure knowledge base content by categories and folders to make navigation easier.

Sending solution links in tickets, chats or chatbots

Send links directly from stored solutions in tickets, chats or chatbots to optimize support.

Content visibility control with login and password

Define who can access specific knowledge base content with login control.

Creating portals with custom URLs

Create custom portals with their own subdomain or URL to improve the customer experience.

Portais otimizados para SEO

Configure SEO resources to help your portals be found in search engines like Google.

Portal customization according to contact data

Adapt support portals to reflect your company visual identity and preferences.

Integration with Chat, Chatbots and Widget

Integrate the knowledge base with human chat, chatbots and widget, offering assistance to customers looking for information.

Smart content search

Improve portal search with smart features to find solutions more efficiently.

Consulta e abertura de tickets com login e senha

Let customers view and open tickets directly in the portal with personalized login.

Google Analytics integration

Monitor portal audience and conversions with Google Analytics.

Custom domain and SSL for portals

Offer a custom domain for the portal and protect communication with SSL.

Creating custom links for the portal

Create custom links to make access to the portal and specific solutions easier.

Creating custom links for categories and folders

Create custom links for categories and folders, making direct access to content easier.

Creating custom links for solutions

Create custom links for specific solutions, making direct access to content easier.

Internal or public knowledge bases

Create internal bases to train your team or public bases for the market.

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Tolv Learning

Training for your team to use Tolv with more autonomy.

Access courses, tracks and practical content to accelerate platform adoption, standardize processes and prepare your operation to use chat, automation, AI, reports and integrations with more confidence.

Role-based tracks Content for support, service, sales, management and administrators.
Practical lessons Examples applied to daily operations and the main Tolv features.
Faster adoption A trained team that reduces internal questions and extracts more value from the platform.
View training Talk to an expert
Tolv Learning training portal
Continuous enablement Content available to evolve the team at the pace of the operation.