Services

Practical training so teams master support, CRM, tickets, automation, chatbots, AI agents and metrics inside Tolv.

• Role-based training: agents, supervisors, managers, administrators and IT.
• Hands-on sessions about chat, tickets, CRM, knowledge base, automation, AI and reports.
• Custom guides to speed up adoption and reduce recurring questions.

Cloud migration planning and execution focused on performance, security, high availability, cost and operational continuity.

• Architecture on AWS, OCI and hybrid environments.
• Mapping dependencies, databases, integrations, DNS, queues, storage and security.
• Wave-based migration plan to reduce downtime and risk.

Development of chatbots, conversational flows and AI agents integrated into support, sales and service operations.

• Screening, support, sales, service, billing and post-sale flows.
• Agents trained with texts, FAQs, documents, products, policies and knowledge base content.
• Integrations with APIs, legacy systems, catalogs, CRMs and ERPs.

Consulting to integrate Tolv with internal systems, APIs, CRMs, ERPs, channels, automation and legacy platforms.

• Integrations through REST APIs, webhooks, queues, scheduled routines, XML and databases.
• Connections with CRM, ERP, e-commerce, proprietary systems, catalogs and BI tools.
• Automation for ticket creation, record updates, order lookup and lead qualification.

Custom software for web systems, APIs, SaaS products, portals and automation with scalable architecture and product vision.

• Web systems, APIs, portals, SaaS products, back offices, automation and integrations.
• Scalable architecture for multiple clients, teams, permissions, queues and data.
• Legacy system modernization and incremental evolution without stopping operations.

Architecture, automation, containers, CI/CD, observability, security and support for critical environments.

• Linux, Docker, Kubernetes, queues, caches, databases and web service environments.
• CI/CD with quality, traceability, rollback and reduced manual deployment.
• Observability with logs, metrics, alerts and technical indicators.