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Data & Dashboards

Track your support performance with complete and custom reports and dashboards.

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Channels, team and data in one operation.
Features combined according to the company process.
Implementation guided by support, sales and service.
Visual demo

See how data becomes operational tracking.

The video contextualizes dashboards, indicators and reports to track volume, performance and decisions more clearly.

Indicadores visuais
Real-time data
Context-based analysis

Management, security and integration

Securely in the cloud
Your data is stored in a secure environment with SSL-encrypted access.
Real-time data
Get real-time operational updates as things happen.
Multiple channels
All data gathered in a single interface for reports and dashboards.
Data sources
Create reports and dashboards with multiple data sources and uncover insights.

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Real-time view

Track support, sales and service with updated indicators to act quickly.

Context-based analysis

Cross channels, agents, queues, SLAs and periods to understand what is happening.

Actionable data

Use dashboards, reports and exports to guide decisions and accountability.

Data-driven management

Move beyond perception and manage with clear indicators.

Dashboards show bottlenecks, volumes, productivity and quality so the operation evolves based on evidence.

Reports connected to Tolv modules help leaders see support, tickets, CRM and automation in one view.

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Performance Track volume, response time, resolution and rating.
Operation Monitor queues, channels, SLAs and team workload.
Sales Understand source, conversion and opportunity progress.
Export Share data and analysis with other company routines.
The next level in operational intelligence

When dashboards show the scenario, Signals reveals the knowledge behind the data.

Reports and dashboards help leaders track volume, SLA, productivity and conversion. With Tolv Signals, this view evolves into deep conversation analysis, automatic knowledge extraction and practical recommendations to improve operations.

AI identifies support patterns, experience risks, recurring topics, skill gaps and development opportunities for each agent. It is the ideal layer to turn data into continuous team improvement.

Explore Tolv Signals
Dashboards Metrics, history, reports and operational tracking.
Signals AI analysis, knowledge extracted from conversations and team evolution.
Quality Sentiment Coaching Risks
Data that guides action

Reports, charts and dashboards to see the operation clearly.

Turn history, channels, agents and metrics into a visual view to track performance, find bottlenecks and decide with more confidence.

Complete support data history
History unificado por canal
Analytical base

Complete support data history

Bring chats, chatbots, tickets and channels into one history to understand volume, demand and operational behavior.

Consolidated data from channels, agents and periods.
Filters to investigate demands, peaks and recurrences.
Organized reading to track evolution and quality.
Charts with aggregated metrics
Metrics por contexto
Visual analysis

Charts with aggregated metrics

Create bar, line, pie and comparison charts to visualize trends by hour, day, channel, agent or period.

Comparisons across channels, teams, periods and agents.
Clear view of growth, decline, distribution and volume.
Filters to deepen analysis without losing context.
Custom real-time dashboards
Tempo real for fast decisions
Monitoramento

Custom real-time dashboards

Build dashboards with important indicators for support, sales, marketing and leadership to track the operation at the right time.

Dashboards by area, team, queue, channel or goal.
Indicadores atualizados para acompanhar a rotina operacional.
Layouts personalizados para destacar o que importa.
Data available for every need
CSV/API portable data
Export and BI

Data available for every need

Send information to CSV, Excel, APIs, BI tools or advanced integrations, keeping Tolv connected to your management model.

Export for external analysis and accountability.
Integration with BI, internal systems and management routines.
Consulting support for advanced data scenarios.

Explore the main features

Complete chat, ticket and chatbot history

Access the full interaction history for analysis and support improvements.

Creating custom dashboards

Create dashboards adapted to your needs for clear and objective data visualization.

Creating custom charts

Build custom charts to make data interpretation and analysis easier.

Creating custom reports

Generate specific reports to measure and track support performance.

Data export

Export collected data in different formats for analysis and integration with other systems.

Real-time data visualization

Access up-to-date information in real time for fast, accurate decisions.

Visibility management

Define which users can see each dashboard and which data can be accessed.

Visibility period

Define the data visibility period by user profile, ensuring security and privacy.

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Tolv Learning

Training for your team to use Tolv with more autonomy.

Access courses, tracks and practical content to accelerate platform adoption, standardize processes and prepare your operation to use chat, automation, AI, reports and integrations with more confidence.

Role-based tracks Content for support, service, sales, management and administrators.
Practical lessons Examples applied to daily operations and the main Tolv features.
Faster adoption A trained team that reduces internal questions and extracts more value from the platform.
View training Talk to an expert
Tolv Learning training portal
Continuous enablement Content available to evolve the team at the pace of the operation.