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Customer portal

Create custom help centers for your customers, with self-service, solution search, login, ticket creation and tracking.

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Channels, team and data in one operation.
Features combined according to the company process.
Implementation guided by support, sales and service.
Visual demo

See how customers track everything in their own portal.

The portal helps customers find answers, open requests and track progress without relying on multiple channels.

Centralized access
Trackable tickets
Autoatendimento mais simples

Self-service with control and identity

Centralized access
Customers access help, tickets, history and information in the company’s own portal.
Trackable tickets
Allow requests to be opened, checked and tracked with more transparency.
Connected base
Combine portal, articles and search to reduce repeated questions and speed up answers.
Brand experience
Customize colors, domain, visual identity and access rules according to the operation.

Centralized access

Customers find help, tickets and history in your company’s own environment.

Trackable tickets

Allow requests to be opened, checked and tracked with more transparency.

Brand experience

Customize portal, domain, colors and rules to reflect your support model.

Central de relacionamento

Give customers autonomy without losing operational control.

The Customer Portal reduces reliance on manual contact for simple inquiries and organizes requests in an official channel.

With knowledge base, tickets and permissions, your company offers self-service with governance and history.

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Autoatendimento Customers find answers before opening a request.
Acompanhamento Each ticket can be viewed with status, comments and history.
Customization Adapt visual identity, domain and access rules.
Integration Conecte portal, base de conhecimento, tickets e agentes de IA.
Portal with identity and control

A complete help center for customers to resolve, track and learn.

Combine visual customization, custom domain, tickets, knowledge base and AI in a unique customer experience.

Branding portal with your brand
Complete customization

Help portal aligned with your company identity

Create a support center with colors, images, logo, secure domain and custom rules that reflect your relationship model.

Custom colors, images and visual elements.
Custom domain or subdomain with HTTPS/SSL.
Access, login and visibility rules adapted to the operation.
Complete ticket management
Tickets history and tracking
Transparent support

Complete ticket management inside the portal

Customers can open, check, track and reply to requests in their own environment, with more autonomy and less dependence on manual contact.

Ticket creation and tracking by the customer.
Status, comments and history organized in one place.
Notifications and permissions adjusted to company policy.
Portal solutions
FAQs and tutorials
Context for AI
IA answers with context
Reused knowledge

Train AI agents with help portal solutions

Use organized articles, FAQs and tutorials as a knowledge base to guide more consistent answers in bots, AI agents and human support.

Validated content becomes context for automation.
Fewer repetitive answers and more operational consistency.
Base prepared for customers, human agents and AI.

Explore the main features

Ticket creation and tracking

Clientes podem abrir tickets diretamente pelo portal e acompanhar o status em tempo real, reduzindo a necessidade de contatos via chat ou telefone.

Support via WhatsApp

Display your WhatsApp number directly in the portal, letting customers start instant support with one click.

Login seguro de cliente

Offer customers personalized access to view history, tickets and specific information securely and in an organized way.

Central de ajuda completa

Organize documentation, FAQs and support articles in a single portal, making customer self-service and access to important information easier.

Solution creation

Publish articles, tutorials and step-by-step guides so customers find quick answers, increasing support efficiency.

Pesquisa inteligente

Let customers find solutions quickly with smart search, automatic suggestions and integrated spell correction.

Custom URL and domain

Keep your brand identity with custom domains or subdomains and SSL/HTTPS certificates for security and trust.

Web widget integrado

Inclua o chat diretamente no portal, permitindo que os visitantes iniciem conversas sem sair da central de ajuda.

Visual customization

Align portal colors, logos, images and elements with your company visual identity, creating a professional and consistent experience.

Advanced customization (HTML/CSS)

Have full control over the portal layout and style, adjusting every detail to meet your company needs.

Internal solutions

Keep exclusive content for your team, such as procedures and internal policies, ensuring confidential information stays protected.

Links externos no menu

Add links to external tools or content, making it easier to access additional resources and keeping customers engaged.

Email notifications

Keep customers and the team informed about ticket updates, new articles and other important activities with automated notifications.

Regras de visibilidade

Control who can see specific articles or categories, ensuring sensitive information is accessed only by authorized users.

Detailed reports

Track portal performance with metrics on usage, customer satisfaction and support efficiency, helping identify improvement areas.

Tolv Learning

Training for your team to use Tolv with more autonomy.

Access courses, tracks and practical content to accelerate platform adoption, standardize processes and prepare your operation to use chat, automation, AI, reports and integrations with more confidence.

Role-based tracks Content for support, service, sales, management and administrators.
Practical lessons Examples applied to daily operations and the main Tolv features.
Faster adoption A trained team that reduces internal questions and extracts more value from the platform.
View training Talk to an expert
Tolv Learning training portal
Continuous enablement Content available to evolve the team at the pace of the operation.