Tolv - Complete platform to support, sell and solve with AI

What Tolv solves

Everything your team needs to support better, with fewer screens

Organize channels, conversations, tickets, sales and indicators in one operation, connecting people, automation and AI.

Respond

Support customers across multiple channels with centralized history.

Automate

Reduce repetitive tasks with flows, triggers and chatbots.

Scale with AI

Use trainable AI agents to support service and sales.

Measure

Track performance, quality and opportunities in real time.

Main solutions

Start with the features that move your operation

Human chat

Real-time support with multiple agents, departments, queues, transfers, files and audio.

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AI agents

Trainable assistants to answer questions, solve requests, qualify leads and sell 24/7.

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Tickets and Helpdesk

Turn emails and requests into tickets with SLA, automation, priorities and complete history.

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Chatbots

Create conversational flows to automate triage, answers, integrations and transfers.

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Sales CRM

Manage leads, companies, opportunities and pipelines with automation to accelerate the sales cycle.

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Dashboards and reports

Monitor operations, support, sales and quality with ready-made indicators and advanced reports.

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Also included

Knowledge base, customer portal, forms, integrations and website widgets.

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CX Intelligence & Agent Growth

Use real conversations to generate insights, track quality and guide Agent Growth for human teams and AI agents.

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How Tolv works

From the first conversation to operational follow-up

A platform to receive requests, organize work, solve with humans and AI, and evolve with data.

Receive

Receive contacts from your website, WhatsApp, email, forms, widgets and other channels.

Organize

Distribute conversations, create tickets, manage contacts, companies, leads and opportunities.

Solve

Combine human agents, AI agents, chatbots, automation and smart transfers.

Evolve

Track dashboards, reports, quality, performance and Tolv Signals insights.

See the operation in action

A simple interface to support with context

Real-time support with centralized history.
Transfers between human agents, queues, departments and AI.
Tickets, contacts and data connected in the same platform.

Helpdesk + support

Solve requests with deadlines, priority and complete history.

Turn conversations, emails and requests into trackable tickets, with SLA, owners, priorities and automation to keep operations under control.

Visible SLA Deadlines and alerts to prevent delays.

Unified context Customer history connected to service.

Organized flow Clear queues, priorities and transfers.

Explore the helpdesk

High priority Ticket with linked SLA and history.

New opportunity Lead connected to contact and history.

CRM + pipeline

Turn every interaction into a sales opportunity.

Manage leads, contacts, companies, deals and sales pipelines with tasks, automation and indicators to bring more predictability to the sales process.

Qualified lead Support data becomes commercial context.

Visual pipeline Opportunities by stage, value and owner.

Next step Tasks and follow-ups so no deal is lost.

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Who it is for

Different teams, one connected operation

Ready to centralize your operation?

Connect human support, automation and AI in one complete platform.

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Support and Customer Relationship

The complete platform to support, sell and solve with IA.

Everything your team needs to support better, with fewer screens

Start with the features that move your operation

Knowledge base, customer portal, forms, integrations and website widgets.

From the first conversation to operational follow-up

A simple interface to support with context

Solve requests with deadlines, priority and complete history.

Turn every interaction into a sales opportunity.

Different teams, one connected operation

Ready to centralize your operation?