The video shows how AI can support answers, guide flows and keep the experience connected to human support when needed.
Configure behavior, tone of voice and knowledge sources for answers aligned with the company.
Agents can guide requests, qualify demand and trigger integrated flows.
Combine AI and human support to automate without losing quality in sensitive cases.
AI agents help your team answer faster, maintain service standards and reduce repetitive tasks.
The operation stays connected to Tolv channels, history, knowledge base and flows.
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An AI agent is a trainable assistant that understands conversation context, consults company-approved content and executes support guidance with standards, speed and consistency.
Configure specialized agents for each step of the customer journey. The same AI layer can support service, sales and billing with rules, tone of voice, knowledge and actions specific to each goal.
Reduce queues and answer customers consistently, keeping human support available for sensitive cases.
Speed up the first sales contact and help customers move from question to purchase decision.
Automate reminders and financial guidance with clear, polite communication integrated with customer history.
Configure the identity, train the knowledge and publish your agent on support channels with a simple journey connected to history and ready for human supervision.
Choose name, photo, company description, tone of voice and communication style to create an agent aligned with your brand.
Add texts, questions and answers, documents, website content, products and rules to guide consistent answers.
Publish the agent on WhatsApp through a simple connection and keep conversations centralized in the Tolv platform.
Track interactions, resolved cases, transfers to humans and continuous improvement opportunities.
Choose the most suitable technology for each agent, use case and operational strategy. Tolv connects your support flows to different AI providers to combine performance, cost, privacy and response quality.
Advanced models for high-quality support, automation and answers.
A good option for long conversations, contextual analysis and careful communication.
An alternative for strategies with multiple generative models.
Integration with Google models for support, reasoning and answer generation.
Model for scenarios that require efficiency, reasoning and cost control.
Flexible option for architectures with open models and customization.
Efficient models for conversational applications and specialized flows.
Language resources for classification, semantic search and assisted answers.
Feed your AI agent with short texts, questions and answers, documents, websites, solution portals and product categories.
Define the agent style by choosing formal, informal or relaxed communication, answer tone and custom behavior.
Let the agent automatically transfer conversations to human agents or specific departments, following defined rules and ensuring continuous, appropriate support.
Configure the agent to use emoji in answers or keep communication within the training context, making interactions friendlier or more focused.
Divida mensagens longas em partes menores, configure atrasos nas respostas e limite de mensagens por conversa para simular uma conversa natural e humanizada.
AI agents use conversation context and available training to guide answers and support question resolution.
AI agents can analyze user sentiment during interactions, adjusting answers and behavior to better support customers emotional needs.
AI agents identify the intent behind user messages, enabling more precise and relevant answers and improving support efficiency.
AI agents can structure reasoning in steps, ensuring more precise and reliable answers.
Structured reasoning features help AI agents organize answers in steps according to context and available training.
Track interactions in real time through dashboards, checking resolved, transferred and total conversations by period and ratings to promote continuous improvement.
Configure automatic actions based on inactivity, detected intents or message limits, such as sending reminders, closing conversations or triggering APIs, emails and tickets.
Define data to collect from users and integrate the agent with external systems via API or XML, enabling process automation, updates and smart interactions with your products or services.
Monitor AI agent performance through complete real-time dashboards and detailed reports, enabling deeper analysis of interactions and results.
Security and privacy features help protect sensitive customer and operational information.
Centralize conversations from the main customer touchpoints and keep your team handling everything in a single operation.
Telegram
Messenger
Site Widget
API RESTful
VoIP
Create, train and supervise your AI agent in one place and make the same intelligence available on WhatsApp, the website widget and channels connected to Tolv.
Interactions stay centralized with history, metrics, human transfers and reports to track performance by channel.
Access courses, tracks and practical content to accelerate platform adoption, standardize processes and prepare your operation to use chat, automation, AI, reports and integrations with more confidence.
